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Complaint Resolution
Custodial parties or non-custodial parents can file a complaint with the Department of Child Support Services either orally or in writing.
Provide your contact information, the case name and number, and the issue you want resolved.
Your complaint may be about any Department of Child Support Services action or inaction - except for complaints about court orders, custody, or visitation.
You must make the complaint within 90 days of when you knew about the problem.
The Department of Child Support Services will have someone other than the caseworker involved with your case, investigate and try to resolve your complaint.
If the complaint is out of the county's area, it will be sent to the right county within five days.
The Department of Child Support Services will provide you a written response to your complaint within 30 days of when they received your complaint.
If you are not satisfied with the county's response, the Department of Child Support Services will send a written notice to you with information on your rights to a State Hearing.